Clerical Support Associate

J  o  b    D  e  s  c  r  i  p  t  i  o  n

          Joy                         Care                      Competence                    Respect

Position Summary

Provides clerical and general assistance to facilitate the effective processing and maintenance of all departmental files, records, and requisitions. Duties may include a combination of answering telephones, bookkeeping, typing or work processing, office machine operation, and filing. Provides for an organized flow and works with highly confidential information.

High School Diploma or equivalent is preferred.

1 year of clerical or medical terminology experience is preferred.

N/A

Friendly and service-oriented.

Ability to simultaneously handle multiple priorities.

Highly thorough and dependable.

Possesses flexibility to work in a fast-paced dynamic environment.

Provides accurate and efficient clerical support to assigned area.

Provides assistance to patients, guests, colleagues, medical staff, and volunteers.

Responds to inquiries via mail, e-mail, telephone calls or walk-ins.

Answers calls using positive telephone etiquette by identifying oneself and department/work area, sounding pleasant, being courteous and helpful to the caller.

Assists in gathering information for the preparation of reports and projects.

Transmits information or documents to customers using computer, mail and/or fax.

Gathers patient information utilizing all available resources.

Possess the information, skill, and understanding of the work to be performed.  Actively participates in continuing education opportunities and maintains certifications, licensure as appropriate.

Abides by all safety requirements including demonstrating proper hand hygiene and wearing of Personal Protective Equipment (PPE), if applicable. 

Complies with all standards, policies and procedures including dress code, attendance and punctuality.  Attends required in-services and meetings and completes all mandatory competencies by deadline. Commits to keeping all patient, student or colleague information confidential and maintains ongoing communication and collaboration with team members. 

The purpose of this job description is to provide a summary of the major responsibilities performed by colleagues in this position. Colleagues may be requested to perform tasks other than those specifically presented in this job description.  Variances in job duties performed may exist between facilities, and colleagues may perform other related duties as assigned to meet the needs of the organization.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

Physical, Mental and Environmental Requirements Category:

Administrative

Standing

X

Walking

X

Sitting

X

Lifting

X

20 lbs.

Carrying

X

20 lbs.

Pushing

X

20 lbs.

Pulling

X

20 lbs.

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Use of Hands/Dexterity

X

Talking

X

Hearing

X

Eye/Hand/Foot Coordination

X

Extreme Cold

X

Extreme Heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Other