Care Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

          Joy                         Care                      Competence                    Respect

Position Summary

Under the supervision of the Care Manager-RN and/or Licensed Social Worker, the Care Manger assists with patient flow/throughput in collaboration with the patient/family, physicians, interdisciplinary team, and payer representative. The Care Manager ensures patient progression through the continuum of care in an efficient and cost-effective manner, to assist with placing the patient in the appropriate care setting. Identifies, initiates and manages optimal care coordination and discharge planning to develop  patient flow/throughput to enhance continuity of care, smooth and safe transitions, patient satisfaction, patient safety and length of stay management.

Bachelor's Degree in social work, psychology, or like area of interest is required.

A licensed practical nurse (LPN) or other health care license and 5 years of health care experience may be considered in lieu of a bachelor's degree.

Prior experience in social work or past clinical social service experience, directly transferrable to a healthcare environment, is preferred.

Basic Life Support Certification (BLS) is required within 60 days of hire.

Demonstrates time management and priority setting skills.

Ability to work within tight timeframes and meet strict deadlines.

Strong ability to multitask.

Excellent problem-solving skills.

Friendly and service oriented with effective interpersonal skills.

Performs timely discharge planning services, which includes but are not limited to, coordination of services, planning, implementation, and follow-up.

Participates in discharge planning activities for patients through interdisciplinary collaboration with an additional focus on preventing readmission and serving needs of the patients that arrive not needing acute medical hospitalization.

Documents all activity, as required, in a timely fashion in the patient’s record.

Works under the supervision of RN Care Manager or Licensed Social Worker.

Possess the information, skill, and understanding of the work to be performed.  Actively participates in continuing education opportunities and maintains certifications, licensure as appropriate.

Reduces the risk of healthcare acquired infections through compliance with current CDC hand hygiene guidelines and facility policies including the wearing of Personal Protective Equipment (PPE), if applicable.  Utilizes standard precautions during patient contact and when handling contaminated materials.  Demonstrates compliance with National Patient Safety Goals.

Complies with all standards, policies and procedures including dress code, attendance and punctuality.  Attends required in-services and meetings and completes all mandatory competencies by deadline.  Commits to keeping all patient, student or colleague information confidential and maintains excellent interpersonal communication with the health care team colleagues.

Emphasizes a holistic approach to patient care-attending to body, mind, and spirit while upholding ethical principles with patient care and all other aspects of work.  Actively involves the patient and family in decisions about care.  Promotes quality care by participating in organizational councils/committees and/or support of related process.  Documents services provided to patients in the electronic medical record in accordance with policy and requirements. 

The purpose of this job description is to provide a summary of the major responsibilities performed by colleagues in this position. Colleagues may be requested to perform tasks other than those specifically presented in this job description.  Variances in job duties performed may exist between facilities, and colleagues may perform other related duties as assigned to meet the needs of the organization.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

Physical, Mental and Environmental Requirements Category:

Support Services

Standing

X

Walking

X

Sitting

X

Lifting

X

50 lbs.

Carrying

X

50 lbs.

Pushing

X

50 lbs.

Pulling

X

50 lbs.

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Use of Hands/Dexterity

X

Talking

X

Hearing

X

Eye/Hand/Foot Coordination

X

Extreme Cold

X

Positions in this category may experience any of

these conditions in his/her work environment.

Extreme Heat

X

Positions in this category may experience any of

these conditions in his/her work environment.

Humid

X

Positions in this category may experience any of

these conditions in his/her work environment.

Wet

X

Positions in this category may experience any of

these conditions in his/her work environment.

Noise

X

Positions in this category may experience any of

these conditions in his/her work environment.

Hazards

X

Positions in this category may experience any of

these conditions in his/her work environment.

Temperature Change

X

Positions in this category may experience any of

these conditions in his/her work environment.

Atmospheric Conditions

X

Positions in this category may experience any of

these conditions in his/her work environment.

Vibration

X

Positions in this category may experience any of

these conditions in his/her work environment.

Other

Positions in this category may experience any of

these conditions in his/her work environment.