Manager-Volunteer Services

J  o  b    D  e  s  c  r  i  p  t  i  o  n

          Joy                         Care                      Competence                    Respect

Position Summary

The Manager-Volunteer Services provides oversight and leadership for volunteer services across the assigned market. Directs, supervises, coordinates, monitors, and evaluates the activities of volunteer coordinators, volunteers, and auxilians throughout the market ministries and applicable gift shops. Works collaboratively with leaders, colleagues, volunteers, and auxilians to ensure alignment with systemwide goals and enhances the patient and colleague experience through effective volunteer support.

Bachelor's degree in Business Administration, Communications, Marketing, or related field is required.

High School Diploma plus 5 years of experience in managing or coordinating volunteer programs or related experience in a non-for-profit healthcare setting may be considered in lieu of a Bachelor's degree.

3 years of experience working with volunteers or related experience in a non-for-profit healthcare setting is required.

3 years of progressively responsible leadership experience is required.

N/A

Proven ability to inspire, develop, and lead high-performing teams. Demonstrates strong leadership by fostering a collaborative, inclusive culture that supports individual growth and team success. Skilled in motivating others toward shared goals, building trust, and promoting accountability.

Experienced in building and sustaining effective teams by aligning individual strengths with organizational objectives. Exercises sound judgment and decision-making, promoting shared leadership and cohesive team dynamics to drive performance.

Possesses excellent oral and written communication skills. Articulate, persuasive, and responsive in interactions with colleagues, stakeholders, and volunteers. Adept at translating complex ideas into clear, actionable messages tailored to diverse audiences.

Thrives in fast-paced environments with competing demands. Able to manage multiple priorities concurrently while maintaining attention to detail and delivering high-quality outcomes. Displays agility and composure under pressure.

Demonstrated ability to identify long-term vision and short-term objectives, translating organizational goals into actionable and measurable plans. Utilizes data-driven insights and strategic foresight to guide mission-aligned decision-making.

Highly organized with a strong aptitude for time management and effective task prioritization. Known for meeting deadlines consistently, streamlining processes, and optimizing productivity through efficient workflows and resource management.

Oversees the recruitment, onboarding, placement, and supervision of volunteers across ministries, ensuring a positive and productive volunteer experience.

Offers guidance and oversight to ministry-based volunteer leaders across multiple service lines, fostering engagement and ensuring alignment with organizational values and standards across the respected market.

Assists Associate Administrator to develop, standardize, and implement volunteer policies, procedures, and best practices to promote consistency, quality, and regulatory compliance throughout the market.

Holds accountability for the operational management of ministry gift shops within the market, ensuring financial performance, customer satisfaction, and alignment with organizational standards.

Collaborates with the Associate Administrator to develop and implement a comprehensive volunteer engagement strategy that supports organizational goals and advances the system’s mission.

Monitors and analyzes key performance indicators, tracks volunteer satisfaction, and reports on program outcomes to inform continuous improvement efforts.

Ensures all volunteer operations comply with applicable laws, organizational policies, HIPAA, and Joint Commission standards, maintaining a culture of safety, privacy, and ethical conduct.

Acts as a key liaison with community organizations to enhance volunteer recruitment pipelines, strengthen community partnerships, and support broader outreach initiatives.

Serves as the primary resource and lead for volunteer services within the market, offering expert guidance on program operations, service delivery, and volunteer management strategies.

Coordinates and executes the annual volunteer recognition program, celebrating service milestones and fostering volunteer retention and engagement.

Leads a team of colleagues in human resource initiatives including but not limited to; performance management; education and development; selection and retention; workforce planning; coaching and counseling; and supporting activities that promote colleague engagement and satisfaction. 

Leads or supports the financial resource functions including but not limited to; managing expenses; preparing, monitoring and executing within limits of the budget; monitors productivity standards; manages the purchasing process and all decisions related to the finances for the area of responsibility. 

Leads or supports change and process improvement initiatives including but not limited to; strives for standard, efficient and value-added processes; communicates a clear vision; influences and motivates others; and develops strong relationships with key stakeholders. 

The purpose of this job description is to provide a summary of the major responsibilities performed by colleagues in this position. Colleagues may be requested to perform tasks other than those specifically presented in this job description.  Variances in job duties performed may exist between facilities, and colleagues may perform other related duties as assigned to meet the needs of the organization.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

Physical, Mental and Environmental Requirements Category:

Leadership

Standing

X

Walking

X

Sitting

X

Lifting

X

20 lbs.

Carrying

X

20 lbs.

Pushing

X

20 lbs.

Pulling

X

20 lbs.

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Use of Hands/Dexterity

X

Talking

X

Hearing

X

Eye/Hand/Foot Coordination

X

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Other

X