Health Clerk

J  o  b    D  e  s  c  r  i  p  t  i  o  n

          Joy                         Care                      Competence                    Respect

Position Summary

Facilitates patient and clerical activities, including order entry, documentation, communication of information necessary for patient care, system management, chart assembly and analysis, customer service/public relations activities related to patient care and unit operations. Ensures accurate data collection and data entry to facilitate customer satisfaction and timely and accurate reimbursement for services.

High School Diploma or GED is preferred.

Working knowledge of medical terminology and/or previous course in medical terminology is desirable.

Basic Life Support (BLS) is preferred.

Strong verbal communication and listening skills.

Demonstrates customer service skills.

Excellent organizational skills

Effective interpersonal skills.

Friendly and service-oriented.

Excellent collaboration and team building skills.

Effectively operates various communication systems (e.g. telephone, paging, intercom, copy machine, nurse call) in a courteous and friendly manner, triaging calls using appropriate communication system etiquette, in order to facilitate proper response.

Serves as receptionist and communication hub, coordinating department activities

Assists public and professional staff respectfully and effectively, mindful at all times of service excellence standards.

Retrieves, sorts, and classifies information received from the printer, including labels and forms, as well as medical record documents.

Assists with auditing daily unit charges and makes changes as necessary.

Compiles statistical information as requested.

Distributes written communication from leadership and posts as indicated

Possess the information, skill, and understanding of the work to be performed.  Actively participates in continuing education opportunities and maintains certifications, licensure as appropriate.

Abides by all safety requirements including demonstrating proper hand hygiene and wearing of Personal Protective Equipment (PPE), if applicable. 

Complies with all standards, policies and procedures including dress code, attendance and punctuality.  Attends required in-services and meetings and completes all mandatory competencies by deadline. Commits to keeping all patient, student or colleague information confidential and maintains ongoing communication and collaboration with team members. 

The purpose of this job description is to provide a summary of the major responsibilities performed by colleagues in this position. Colleagues may be requested to perform tasks other than those specifically presented in this job description.  Variances in job duties performed may exist between facilities, and colleagues may perform other related duties as assigned to meet the needs of the organization.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

Physical, Mental and Environmental Requirements Category:

Administrative

Standing

X

Walking

X

Sitting

X

Lifting

X

20 lbs.

Carrying

X

20 lbs.

Pushing

X

20 lbs.

Pulling

X

20 lbs.

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Use of Hands/Dexterity

X

Talking

X

Hearing

X

Eye/Hand/Foot Coordination

X

Extreme Cold

X

Extreme Heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Other