Switchboard Operator

J  o  b    D  e  s  c  r  i  p  t  i  o  n

          Joy                         Care                      Competence                    Respect

Position Summary

Operates a switchboard system to relay incoming, outcoming, and inter-office calls. Accurately screens, identifies and places incoming and outgoing calls. Requires ability to function calmly under stress in order to respond to emergency calls, codes, and alarms.

High School Diploma or equivalent is preferred.

1-2 years of switchboard experience is preferred.

1-2 years of switchboard or clerical experience is preferred.

N/A

Possesses the ability to type and use a computer effectively.

Strong verbal communication and listening skills.

Demonstrated customer service skills.

Maintains a high degree of professionalism.

Maintains composure under pressure.

Answers telephone, screens calls, connects calls, takes messages, and provides information according to established policies.

Utilizes and updates department resources and hospital call teams.

Follows appropriate notification processes for medical and safety incidents and alarms.

Possess the information, skill, and understanding of the work to be performed.  Actively participates in continuing education opportunities and maintains certifications, licensure as appropriate.

Abides by all safety requirements including demonstrating proper hand hygiene and wearing of Personal Protective Equipment (PPE), if applicable. 

Complies with all standards, policies and procedures including dress code, attendance and punctuality.  Attends required in-services and meetings and completes all mandatory competencies by deadline. Commits to keeping all patient, student or colleague information confidential and maintains ongoing communication and collaboration with team members. 

The purpose of this job description is to provide a summary of the major responsibilities performed by colleagues in this position. Colleagues may be requested to perform tasks other than those specifically presented in this job description.  Variances in job duties performed may exist between facilities, and colleagues may perform other related duties as assigned to meet the needs of the organization.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

Physical, Mental and Environmental Requirements Category:

Administrative

Standing

X

Walking

X

Sitting

X

Lifting

X

20 lbs.

Carrying

X

20 lbs.

Pushing

X

20 lbs.

Pulling

X

20 lbs.

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Use of Hands/Dexterity

X

Talking

X

Hearing

X

Eye/Hand/Foot Coordination

X

Extreme Cold

X

Extreme Heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Other