Medical Secretary

J  o  b    D  e  s  c  r  i  p  t  i  o  n

          Joy                         Care                      Competence                    Respect

Position Summary

Performs office duties using specific knowledge of medical terminology and hospital, clinic or laboratory procedures. Duties may include scheduling appointments, registering and checking-in patients, verifying insurance benefits and authorization, reconciling charges, collecting departmental performance improvement data, generating procedure reports and other secretarial duties such as managing telephone calls, typing and filing.

High School Diploma or GED is preferred.

2 years secretarial experience (preference for medical/hospital setting) is required.

N/A

Proficient computer skills and a high level of knowledge related to using Microsoft Office applications.

Medical terminology and transcription knowledge.

Experience utilizing an electronic medical record.

Demonstrates customer service skills to build strong relationships; is friendly and service oriented.

Demonstrates written communication skills.

Highly dependable and maintains composure under pressure.

Ability to simultaneously handle multiple priorities.

Receives and directs all incoming and outgoing telephone calls.

Performs general department secretarial duties to ensure a well-organized and functioning department.

Assists with collecting and monitoring department data.

May collect patient data to generate and maintain reports.

May schedule and confirm patient diagnostic appointments, and medical consultations.

May compile and scan/download labs, reports, and correspondence into electronic medical record.

Enter demographics and other necessary information into electronic medical record.

Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, letters, etc.

Transmit correspondence and medical records by mail, e-mail, or fax.

Possess the information, skill, and understanding of the work to be performed.  Actively participates in continuing education opportunities and maintains certifications, licensure as appropriate.

Abides by all safety requirements including demonstrating proper hand hygiene and wearing of Personal Protective Equipment (PPE), if applicable. 

Complies with all standards, policies and procedures including dress code, attendance and punctuality.  Attends required in-services and meetings and completes all mandatory competencies by deadline. Commits to keeping all patient, student or colleague information confidential and maintains ongoing communication and collaboration with team members. 

The purpose of this job description is to provide a summary of the major responsibilities performed by colleagues in this position. Colleagues may be requested to perform tasks other than those specifically presented in this job description.  Variances in job duties performed may exist between facilities, and colleagues may perform other related duties as assigned to meet the needs of the organization.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

Physical, Mental and Environmental Requirements Category:

Administrative

Standing

X

Walking

X

Sitting

X

Lifting

X

20 lbs.

Carrying

X

20 lbs.

Pushing

X

20 lbs.

Pulling

X

20 lbs.

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Use of Hands/Dexterity

X

Talking

X

Hearing

X

Eye/Hand/Foot Coordination

X

Extreme Cold

X

Extreme Heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Other