Medical Assistant Apprentice

J  o  b    D  e  s  c  r  i  p  t  i  o  n

          Joy                         Care                      Competence                    Respect

Position Summary

The HSHS Physician Enterprise Medical Assistant Apprentice will perform Medical Assistant duties while studying toward certification, within limits of current training while the work is guided and overseen by a mentor at the assigned location.  This role works in a collaborative environment to deliver excellent patient care under the direction of a mentor and a licensed provider.  The Medical Assistant Apprentice must pass the Medical Assistant certification exam at the end of the apprenticeship program as directed by MedCerts/US Department of Labor Office of Apprenticeship.

High school diploma or GED is required.

Basic business office skills and computer skills (Microsoft Suite) are required.

Knowledge of medical terminology and prior healthcare experience is preferred.

Basic Life Support (BLS) is required or within 90 days of hire date.

Communicates effectively both orally and in writing.Provide excellent customer service skills through telephone, personal and/or written communication.Able to effectively and appropriately prioritize tasks.Is flexible and adjusts to department needs.Demonstrates competence in computer systems and applications required for the role.

Under the direction of the site mentor and licensed provider, assists in various aspects of patient flow process including, but not limited to performing front office reception and billing office duties, securing/stocking necessary supplies, preparing exam room and patient for examination, assisting the provider with the exam or procedure, and cleaning/ disinfecting exam/treatment area after use, performing various laboratory duties.

Under the direction of the site mentor and licensed provider, prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; and reporting patient history summary.Under the direction of the site mentor and licensed provider, works with incoming mail, pulling medical records for appointments, phone messages, billing request, and reports, assisting in making sure that key components of the record are in place, transcribing dictation and filing medical records.Under the direction of the site mentor and licensed provider, assists with various aspects of diagnostic testing which may include performing EKG’s/rhythm strips and placing/removing Holter monitors.Under the direction of the site mentor and licensed provider, performs patient callbacks which may include scheduling of tests and procedures.

Possess the information, skill, and understanding of the work to be performed.  Actively participates in continuing education opportunities and maintains certifications, licensure as appropriate.

Reduces the risk of healthcare acquired infections through compliance with current CDC hand hygiene guidelines and facility policies including the wearing of Personal Protective Equipment (PPE), if applicable.  Utilizes standard precautions during patient contact and when handling contaminated materials.  Demonstrates compliance with National Patient Safety Goals.

Complies with all standards, policies and procedures including dress code, attendance and punctuality.  Attends required in-services and meetings and completes all mandatory competencies by deadline.  Commits to keeping all patient, student or colleague information confidential and maintains excellent interpersonal communication with the health care team colleagues.

Emphasizes a holistic approach to patient care-attending to body, mind, and spirit while upholding ethical principles with patient care and all other aspects of work.  Actively involves the patient and family in decisions about care.  Promotes quality care by participating in organizational councils/committees and/or support of related process.  Documents services provided to patients in the electronic medical record in accordance with policy and requirements. 

The purpose of this job description is to provide a summary of the major responsibilities performed by colleagues in this position. Colleagues may be requested to perform tasks other than those specifically presented in this job description.  Variances in job duties performed may exist between facilities, and colleagues may perform other related duties as assigned to meet the needs of the organization.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

Physical, Mental and Environmental Requirements Category:

Patient Care Support

Standing

X

Walking

X

Sitting

X

Lifting

X

50 lbs.

Carrying

X

50 lbs.

Pushing

X

50 lbs.

Pulling

X

50 lbs.

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Use of Hands/Dexterity

X

Talking

X

Hearing

X

Eye/Hand/Foot Coordination

X

Extreme Cold

X

Extreme Heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Positions in this category may experience a

temperature change in his/her work environment.

Atmospheric Conditions

X

Vibration

X

Other