Colleague Relations Specialist

J  o  b    D  e  s  c  r  i  p  t  i  o  n

          Joy                         Care                      Competence                    Respect

Position Summary

The Colleague Relations Specialist is responsible for helping the organization build and maintain health relationships with their employees. They foster positive relationships throughout the organization by implementing and evaluating HSHS's colleague relations initiatives in alignment with business objectives. This position serves as a center of excellence expert, providing senior level consulting to organizational leadership on complex, sensitive issues and cases. Colleague Relations Specialist develops best practices and support critical capabilities that align with the organizational priorities. They partner closely with HR Business Partners, leaders and colleagues throughout the organization in order to promote and advance positive colleague relations.

Bachelor’s degree in Human Resources, Business, or related field is required.

Master’s degree in Human Resources, Business, or related field is preferred.

High School Diploma or equivalent and 5 years of HR Business Partner, HR Generalist or related experience including investigations or an Associate’s degree and 3 years of HR Business Partner, HR Generalist, or related experience including investigations may be accepted in lieu of a Bachelor’s degree.

4 years of HR Business Partner, HR Generalist, or related experience, including experience in leading HR investigations, is required.

PHR/SPHR is preferred.SHRM-CP or SHRM-SCP is preferred.

Demonstrated ability to maintain confidential information.

Demonstrates excellent judgement and decision-making skills.

Performs work independently with minimal supervision.

Ability to think “outside the box”, analyze and interpret information, and follow-up as needed to determine optimal solution(s).

Strong verbal communication and listening skills.

Assists with coordination and implementation of System-wide colleague relations initiatives, processes and programs meant to promote colleague engagement, satisfaction, and retention with the organization.

Possesses expert knowledge of and provides education on local, federal, and state regulations, company policies and procedures, and compliance needs to HR Business Partners, leaders and colleagues.

Consults with and coaches HR and leaders across HSHS on how to appropriately manage and resolve colleague relations issues.  Responsible for investigating and resolving HR Response Line reports system wide.

Manages colleague relations issues System-wide that are of complex nature and could result in significant impact to the organization, which may include conducting investigations, disciplinary action, conflict resolution, work life balance, or coordination with the Employee Assistance Program (EAP).

Monitors System-wide trends and assists with development of action plans to improve engagement and performance.

Responsible for coordination of various system-wide processes and initiatives such as, labor relations/avoidance programs, EEO-1 reporting, unemployment management, labor law poster compliance, sponsorships, and reasonable accommodation assistance.

Provides leadership, coaching, and/or mentoring to designated teams/business units.

Participates in and/or leads projects as needed.

Conducts or moderates colleague surveys, focus groups, or engage/exit interviews.

Assists with coordination of mergers, acquisitions, and reductions in force as needed.

Maintains up to date knowledge on local, state and federal laws and possesses expert knowledge of subject matter to guide teams/leaders.

Possess the information, skill, and understanding of the work to be performed.  Actively participates in continuing education opportunities and maintains certifications, licensure as appropriate.

Abides by all safety requirements including demonstrating proper hand hygiene and wearing of Personal Protective Equipment (PPE), if applicable. 

Complies with all standards, policies and procedures including dress code, attendance and punctuality.  Attends required in-services and meetings and completes all mandatory competencies by deadline. Commits to keeping all patient, student or colleague information confidential and maintains ongoing communication and collaboration with team members. 

The purpose of this job description is to provide a summary of the major responsibilities performed by colleagues in this position. Colleagues may be requested to perform tasks other than those specifically presented in this job description.  Variances in job duties performed may exist between facilities, and colleagues may perform other related duties as assigned to meet the needs of the organization.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

Physical, Mental and Environmental Requirements Category:

Administrative

Standing

X

Walking

X

Sitting

X

Lifting

X

20 lbs.

Carrying

X

20 lbs.

Pushing

X

20 lbs.

Pulling

X

20 lbs.

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Use of Hands/Dexterity

X

Talking

X

Hearing

X

Eye/Hand/Foot Coordination

X

Extreme Cold

X

Extreme Heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Other