Medical Assistant II

J  o  b    D  e  s  c  r  i  p  t  i  o  n

          Joy                         Care                      Competence                    Respect

Position Summary

Provides clinical expertise and functional direction to team members to ensure the continuity of patient services. Serves as the expert resource and mentor within a service area. Works closely with the manager to plan, implement, and facilitate the work activity of the area to accomplish goals and objectives. Performs a wide variety of activities which may include both direct and indirect patient care. Direct patient care may include working with patients of all ages, in-person and over the phone, completing tasks involving the use of assessment, planning, intervention and evaluation skills. All patient care is provided under the direct supervision of the physician and/or Advanced Practice Clinician. Medical assistants may also engage in reception activities, greeting and assisting patients and visitors, and helping to complete the business side of a patient visit.

High school diploma or GED is required.

Graduate from accredited medical assistant program with coursework in pharmaceuticals and medicine administration practicum or 1 year of medical assistant experience required.

3 years of clinical experience as a Medical Assistant is required. 

Medical Assistant (MA) Certification/Registration required or must be obtained within 60 days of start date from one of the following credentialing organizations:

1. Certified MA from American Association of Medical Assistants (AAMA)

2. Registered MA from American Medical Technologists (AMT)

3. National Certified Medical Assistant (NCMA) from National Center for Competency Testing (NCCT)

4. Certified Clinical MA (CCMA) from National Healthcare Association (NHA)

5. Registered MA from American Allied Health (AAH)

6. Nationally Registered CMA (NRCMA) from National Association for Health Professionals (NAHP)

7. Clinical Medical Assistant Certification (CMAC) or Medical Assistant Certification (MAC) from American Medical Certification Association (AMCA)

8. Podiatric MA Certified (PMAC) from American Podiatric Medical Association (APMA)

9. Certified Ophthalmic Assistant (COA) from International Joint Commission on Allied Personnel in Ophthalmology (IJCAHPO)

Basic Life Support Certification (BLS) is required within 60 days of hire.

Communicate effectively both orally and in writing with demonstrated listening skills.

Provide excellent customer service skills through telephone, personal and/or written communication.

Able to effectively and appropriately prioritize tasks.

Is flexible and adjusts to department needs.

Demonstrates competence in computer systems and applications required for the role.

Able to perform high quality patient care and provide services within the scope of practice.

Basic understanding of electronic medical records desired

Provides training to existing clinical staff on various clinical tasks, including but not limited to medication reconciliation, phlebotomy, and medication administration; serves as a as a preceptor/mentor for students and new colleagues.

Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; and reporting patient history summary.

Assists with performing and improving processes for the various aspects of patient flow processing, including but not limited to, performing front office duties, securing/stocking necessary supplies, preparing exam rooms and patient for examination, assisting the provider with the exam or procedure, and cleaning/disinfecting exam/treatment area after use.

Is responsible for working with incoming mail, pulling medical records for appointments, phone messages, billing request, and reports, assisting in making sure that key components of the record are in place, transcribing dictation and filing medical records.

Works with clinical staff and leader on initiatives to improve colleague satisfaction and patient experience.

Enters orders into the Computerized Physician Order Entry (CPOE) system for medication and for laboratory and radiology services.

Performs patient callbacks, reports diagnostic findings, provides consultation, schedules tests and procedures, and provides patient education.

Identifies the most accurate list of all medications that the patient is taking, including name, dosage, frequency, and route, by comparing the medical record to an external list of medications obtained from a patient, hospital, or other provider.

Collects and prepares laboratory specimens as directed by the supervising physician; draws blood competently and expediently with as little patient discomfort as possible, labels and records according to policy; performs miscellaneous CLIA-waived testing which may include checks for throat pathogens, sexually transmitted diseases, urine dipsticks, and pregnancy tests.

Assists with various aspects of diagnostic testing, which may include pulmonary function tests, obtaining and/or preparing specimens, labeling/recording, communicating results, and performing EKG’s/rhythm strips and placing/removing Holter monitors.

Prepares and administers medications under the direction of supervising physicians.

Possess the information, skill, and understanding of the work to be performed.  Actively participates in continuing education opportunities and maintains certifications, licensure as appropriate.

Reduces the risk of healthcare acquired infections through compliance with current CDC hand hygiene guidelines and facility policies including the wearing of Personal Protective Equipment (PPE), if applicable.  Utilizes standard precautions during patient contact and when handling contaminated materials.  Demonstrates compliance with National Patient Safety Goals.

Complies with all standards, policies and procedures including dress code, attendance and punctuality.  Attends required in-services and meetings and completes all mandatory competencies by deadline.  Commits to keeping all patient, student or colleague information confidential and maintains excellent interpersonal communication with the health care team colleagues.

Emphasizes a holistic approach to patient care-attending to body, mind, and spirit while upholding ethical principles with patient care and all other aspects of work.  Actively involves the patient and family in decisions about care.  Promotes quality care by participating in organizational councils/committees and/or support of related process.  Documents services provided to patients in the electronic medical record in accordance with policy and requirements. 

The purpose of this job description is to provide a summary of the major responsibilities performed by colleagues in this position. Colleagues may be requested to perform tasks other than those specifically presented in this job description.  Variances in job duties performed may exist between facilities, and colleagues may perform other related duties as assigned to meet the needs of the organization.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

Physical, Mental and Environmental Requirements Category:

Patient Care Support

Standing

X

Walking

X

Sitting

X

Lifting

X

50 lbs.

Carrying

X

50 lbs.

Pushing

X

50 lbs.

Pulling

X

50 lbs.

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Use of Hands/Dexterity

X

Talking

X

Hearing

X

Eye/Hand/Foot Coordination

X

Extreme Cold

X

Extreme Heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Positions in this category may experience a

temperature change in his/her work environment.

Atmospheric Conditions

X

Vibration

X

Other