Medical Assistant II-Float

J  o  b    D  e  s  c  r  i  p  t  i  o  n

          Joy                         Care                      Competence                    Respect

Position Summary

The Medical Assistant II-Float is designated to float to clinics/departments based on the MA's competency level. Provides clinical expertise and functional direction to team members to ensure the continuity of patient services. Serves as the expert resource and mentor within the service area. Works closely with the manager to plan, implement, and facilitate the work activity of the area to accomplish goals and objectives. The Medical Assistant II-Float is required to complete appropriate competency and cross training to float to designated clinics/departments. Performs a wide variety of activities that may include both direct patient care, as well as administrative and laboratory functions, depending on the size of the assigned area. Direct patient care may include working with patients of all ages, in-person and over the phone, completing tasks involving the use of assessment, planning, intervention and evaluation skills. All patient care is provided under the direct supervision of the physician and/or mid-level provider. Medical assistants may also engage in reception activities, greeting and assisting patients and visitors, and help complete the business side of a patient visit. This position requires driving to other HSHS clinics, in the region as assigned.

Graduate from accredited medical assistant program required, with coursework in pharmaceuticals and medicine administration practicum OR credentialing/licensure from an organization other than HSHS that meets the requirements of Centers of Medicare and Medicaid Services (CMS) for Computerized Physician Order Entry (CPOE), which requires passage of an examination and recertification.

2 years of clinical experience as a Medical Assistant is required.

Medical Assistant (MA) Certification/Registration required or must be obtained within 90 days of start date from one of the following credentialing organizations:

1. Certified MA from American Association of Medical Assistants (AAMA)

2. Registered MA from American Medical Technologists (AMT)

3. National Certified Medical Assistant (NCMA) from National Center for Competency Testing (NCCT)

4. Certified Clinical MA (CCMA) from National Healthcare Association (NHA)

5. Registered MA from American Allied Health (AAH)

6. Nationally Registered CMA (NRCMA) from National Association for Health Professionals (NAHP)

7. Clinical Medical Assistant Certification (CMAC) or Medical Assistant Certification (MAC) from American Medical Certification Association (AMCA)

8. Podiatric MA Certified (PMAC) from American Podiatric Medical Association (APMA)

9. Certified Ophthalmic Assistant (COA) from International Joint Commission on Allied Personnel in Ophthalmology (IJCAHPO)

10.   Certified Clinical MA (CCMA) from National Performance Specialists (NPS)

Basic Life Support Certification (BLS) is required with in 60 days of hire.

Communicate effectively both orally and in writing with demonstrated listening skills.

Ability to develop a rapport and maintain positive relationships with patients and coworkers while being able to collaborate in a team setting.                                         

Able to multi-task and problem solve with frequent interruptions.

Demonstrates time management and ability to prioritize while displaying a high commitment to quality of care.

Basic understanding of electronic medical records desired.

Assists with  performing and improving processes for the various aspects of patient flow processing including, but not limited to performing front office reception and billing office duties, assisting with patient care over the telephone, securing/stocking necessary supplies, preparing exam room and patient for examination, assisting the provider with the exam or procedure, and cleaning/disinfecting exam/treatment area after use, performing various laboratory duties.

Provides training to existing clinical staff on various clinical tasks, including but not limited to medication

reconciliation, phlebotomy, and medication administration; serves as a as a preceptor/mentor for students and

new colleagues.

May perform miscellaneous testing which could include checks for throat pathogens, sexually transmitted diseases, urine dipsticks, pregnancy tests, lab draws (venipuncture) and lab processing.

Performs EKG’s/rhythm strips, and place/remove Holter monitors, if trained.

Assists with various aspects of diagnostic testing which may include pulmonary function tests, obtaining and/or preparing specimens, labeling/recording, and communicating results per department discretion.

Is responsible for working with incoming mail, pulling medical records for appointments, phone messages, billing request, and reports.  Assists in making sure that key components of the record are in place, transcribing dictation and filing medical records.

Complies with all clinic policies and procedures including, but not limited to blood borne pathogens, chemical safety, laboratory, administrative, and system responsibility.

Possess the information, skill, and understanding of the work to be performed.  Actively participates in continuing education opportunities and maintains certifications, licensure as appropriate.

Reduces the risk of healthcare acquired infections through compliance with current CDC hand hygiene guidelines and facility policies including the wearing of Personal Protective Equipment (PPE), if applicable.  Utilizes standard precautions during patient contact and when handling contaminated materials.  Demonstrates compliance with National Patient Safety Goals.

Complies with all standards, policies and procedures including dress code, attendance and punctuality.  Attends required in-services and meetings and completes all mandatory competencies by deadline.  Commits to keeping all patient, student or colleague information confidential and maintains excellent interpersonal communication with the health care team colleagues.

Emphasizes a holistic approach to patient care-attending to body, mind, and spirit while upholding ethical principles with patient care and all other aspects of work.  Actively involves the patient and family in decisions about care.  Promotes quality care by participating in organizational councils/committees and/or support of related process.  Documents services provided to patients in the electronic medical record in accordance with policy and requirements. 

The purpose of this job description is to provide a summary of the major responsibilities performed by colleagues in this position. Colleagues may be requested to perform tasks other than those specifically presented in this job description.  Variances in job duties performed may exist between facilities, and colleagues may perform other related duties as assigned to meet the needs of the organization.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

Physical, Mental and Environmental Requirements Category:

Patient Care Support

Standing

X

Walking

X

Sitting

X

Lifting

X

50 lbs.

Carrying

X

50 lbs.

Pushing

X

50 lbs.

Pulling

X

50 lbs.

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Use of Hands/Dexterity

X

Talking

X

Hearing

X

Eye/Hand/Foot Coordination

X

Extreme Cold

X

Extreme Heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Positions in this category may experience a

temperature change in his/her work environment.

Atmospheric Conditions

X

Vibration

X

Other