Program Manager-Community Giving

J  o  b    D  e  s  c  r  i  p  t  i  o  n

          Joy                         Care                      Competence                    Respect

Position Summary

The Program Manager-Community Giving is responsible for the oversight and execution of system-wide appeal programs, including special events, and standard stewardship activities and communications across all Hospital Sisters of St. Francis (HSSFF) ministries. This position will play a vital role in growing the philanthropic revenue for a mission-driven Foundation.

Bachelor's degree in Communications, Marketing, Philanthropic Studies or related field is required. 

High School Diploma or GED plus 5 years related experience in communications, marketing, philanthropy, fundraising or sales may be considered in lieu of degree.  

3 years’ experience in planning and execution of multi-channel (print, online, video) annual giving programs is required (This experience is in addition to experience used in lieu of degree).

Minimum 3 years supervisory/team lead experience is required.

Experience with fundraising and data management systems is required.  Raiser's Edge experience is highly preferred.

Experience with moves management process, including prospect identification, cultivation, solicitation and stewardship is preferred.

N/A

Ability to work within tight timeframes and meet strict deadlines while driving  multiple projects to successful completion.

Builds and manages effective teams.

Demonstrated project management skills.

Proficient in English written and verbal communication skills.

Possesses a high degree of initiative.

Excellent organizational skills.

Friendly and service oriented.

Manages and implements the HSSFF's appeals program (direct mail, in-kind donations, online giving, etc.) with clear solicitation protocols for donor renewal, recovery and acquisition in alignment with defined operational calendar deadlines.

Assists in the creation of external stewardship content and collateral for HSSFF, including but not limited to newsletters, social media, website, and invitations, and ensures system-wide marketing and brand protocols are met.

Develops and maintains a system-wide Grateful Patient program.

Leads all strategic planning and implements the annual colleague giving effort, All Together Campaign.

Strategizes with HSSFF leaders to establish goals and objectives and coordinate all annual fundraising efforts; meets or exceeds the system appeals fundraising goals.

Manages system-wide Giving Benefit levels ensuring proper delivery of recognition, solicitation and appreciation benefits.

Maintains system-wide appeals/stewardship calendar of activities to ensure proper timelines are met for all activity and meet Foundation standards for production.

Analyzes all annual solicitation activity to ensure success measurements and ROI objectives are met.

Ensures proper gift acknowledgment, donor recognition and donor stewardship programs exist and standards are maintained at all times.

Possess the information, skill, and understanding of the work to be performed.  Actively participates in continuing education opportunities and maintains certifications, licensure as appropriate.

Abides by all safety requirements including demonstrating proper hand hygiene and wearing of Personal Protective Equipment (PPE), if applicable. 

Complies with all standards, policies and procedures including dress code, attendance and punctuality.  Attends required in-services and meetings and completes all mandatory competencies by deadline. Commits to keeping all patient, student or colleague information confidential and maintains ongoing communication and collaboration with team members. 

The purpose of this job description is to provide a summary of the major responsibilities performed by colleagues in this position. Colleagues may be requested to perform tasks other than those specifically presented in this job description.  Variances in job duties performed may exist between facilities, and colleagues may perform other related duties as assigned to meet the needs of the organization.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

Physical, Mental and Environmental Requirements Category:

Leadership

Standing

X

Walking

X

Sitting

X

Lifting

X

20 lbs.

Carrying

X

20 lbs.

Pushing

X

20 lbs.

Pulling

X

20 lbs.

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Use of Hands/Dexterity

X

Talking

X

Hearing

X

Eye/Hand/Foot Coordination

X

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Other

X