Security Officer-SJS

J  o  b    D  e  s  c  r  i  p  t  i  o  n

          Joy                         Care                      Competence                    Respect

Position Summary

The Security Officer position serves as a visible and professional presence, helping ensure a safe and secure environment across HSHS facilities. Often the first or last point of contact for patients, visitors, and colleagues, the Security Officer is expected to respond calmly and courteously to all situations while upholding safety protocols and supporting a positive care experience.

Associates degree in law enforcement, criminal justice or related field is required.

High School Diploma, GED or related vocational training plus 3 years of experience as a security officer, law enforcement, or military may be considered in lieu of an Associates degree.

1 year of experience with knowledge of private security functions obtained through education or work experience such as military, public safety or fire department is required.

Valid state driver’s license is required.

MOAB (Management of Aggressive Behavior) training/certification is required at hire or within 90-days of date of hire.

Successfully complete the Oleoresin Capsicum (OC) Certification within the first 90 days of employment is preferred. 

Forms strong working relationships with hospital colleagues.

Possesses good customer service and communication skills.

Knowledge of healthcare environments such as what threats and vulnerabilities are present.

Demonstrates excellent judgment and decision-making skills and effective conflict management skills.

Maintains composure and self-control under pressure.

Demonstrates ability to maintain confidential information

Excellent collaboration and team building skills.

Performs patrols of hospital and HSHS properties by foot and vehicle as needed, including but not limited to checking and locking doors according to established schedule or as required by special circumstances.

Completes accurate and detailed reporting of any safety and/or security hazards. Enters accident/injury reports through the internal reporting system when appropriate.

Escorts patients, visitors, colleagues and others as requested. Assists motorist(s) and/or issue parking and/or trespassing violations, as needed. Interacts with the public and provides assistance, directions, or other instructions as needed.

Controls access to the campus and enforces HSHS policies related to safety and security.

Responds timely to emergency situations and assists where needed.

Manages verbally or physically aggressive situations with out injury to patients and staff, using verbal intervention and de-escalations skills, remaining calm, exercising judgment, and avoiding unnecessary physical force and abusive language.

Maintains awareness of high-risk patients in terms of potential threat to affiliate personnel and specific geographic areas defined as high-risk areas based on crime stats provided by appropriate police agencies or commonly known areas of concentrated criminal activity.

Assists in managing the lost and found program.

Acts as a liaison with local law enforcement and other departments/colleagues.

Participate in the transport and release of deceased patients to and from the morgue. Officers are responsible for completing the required paperwork upon transporting to or releasing from the morgue. Manages chain of custody of deceased patients.

Works closely with departments for transport service and releases to authorized recipients in accordance with policies.

Assists in maintaining compliance with regulatory requirements, including but not limited to performing risk assessments, fire extinguisher inspection, conducting fire drills and other safety inspections.

Assists in investigations and accurately prepares security notes and reports.

Possess the information, skill, and understanding of the work to be performed.  Actively participates in continuing education opportunities and maintains certifications, licensure as appropriate.

Abides by all safety requirements including demonstrating proper hand hygiene and wearing of Personal Protective Equipment (PPE), if applicable. 

Complies with all standards, policies and procedures including dress code, attendance and punctuality.  Attends required in-services and meetings and completes all mandatory competencies by deadline. Commits to keeping all patient, student or colleague information confidential and maintains ongoing communication and collaboration with team members. 

The purpose of this job description is to provide a summary of the major responsibilities performed by colleagues in this position. Colleagues may be requested to perform tasks other than those specifically presented in this job description.  Variances in job duties performed may exist between facilities, and colleagues may perform other related duties as assigned to meet the needs of the organization.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

Physical, Mental and Environmental Requirements Category:

Support Services

Standing

X

Walking

X

Sitting

X

Lifting

X

50 lbs.

Carrying

X

50 lbs.

Pushing

X

50 lbs.

Pulling

X

50 lbs.

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Use of Hands/Dexterity

X

Talking

X

Hearing

X

Eye/Hand/Foot Coordination

X

Extreme Cold

X

Positions in this category may experience any of

these conditions in his/her work environment.

Extreme Heat

X

Positions in this category may experience any of

these conditions in his/her work environment.

Humid

X

Positions in this category may experience any of

these conditions in his/her work environment.

Wet

X

Positions in this category may experience any of

these conditions in his/her work environment.

Noise

X

Positions in this category may experience any of

these conditions in his/her work environment.

Hazards

X

Positions in this category may experience any of

these conditions in his/her work environment.

Temperature Change

X

Positions in this category may experience any of

these conditions in his/her work environment.

Atmospheric Conditions

X

Positions in this category may experience any of

these conditions in his/her work environment.

Vibration

X

Positions in this category may experience any of

these conditions in his/her work environment.

Other

Positions in this category may experience any of

these conditions in his/her work environment.