Coordinator-Emergency Medical Services

J  o  b    D  e  s  c  r  i  p  t  i  o  n

          Joy                         Care                      Competence                    Respect

Position Summary

The Coordinator-Emergency Medical Services leads Emergency Medical Services (EMS) System operations within the hospital system. Oversees protocol development, regulatory compliance, and interagency communications and coordination. Serves as the primary liaison between the hospital, including leadership and ED/EMS medical directions, and pre-hospital providers. Ensures seamless integration of care across adult and pediatrics EMS services. Drives continuous improvement in education, licensure support, operational readiness, with a focus on clinical excellence, system safety, state and national regulatory alignment.

Associates degree in Paramedicine, Emergency Medical Services, Nursing, or applied sciences or completion of certification program is required.

3 years of experience in Emergency Medical Services is required.

Prior experience in education, coordination, or leadership role is preferred.

Licensure as a Registered Nurse or Paramedic in the state of practice is required.

Basic Life Support (BLS) is required.

Advanced Cardiac Life Support (ACLS) is required.

Pediatric Advance Life Support (PALS) is required.

Pediatric Education for Prehospital Professionals (PEPP) is required.

PreHospital Trauma Life Support (PHTLS) is preferred.

Instructor certification(s) are preferred.

Strong understanding of emergency medical systems and pre-hospital care operations.

Demonstrated ability to maintain confidential information.

Demonstrates a high level of accuracy and composure under pressure.

Possesses flexibility to work in a fast paced, dynamic environment.

Demonstrates excellent clinical judgment and decision-making skills.

Excellent communication, presentation, and relationship-building skills.

Ability to analyze data, identify trends, and support performance management.

Serves as the hospital’s primary liaison with all EMS agencies that transport to the facility.

Maintains strong working relationships with EMS leadership, field staff, EMS medical directors, and dispatch centers. Communicates effectively with medical staff regarding patient care, pre-hospital interventions, and EMS protocol adherence.

Follows up on EMS patient cases to be able to provide feedback on pre-hospital care and its relationship to definitive in-patient treatment. Provides timely and structured feedback to EMS providers related to pre-hospital clinical interventions and assessments as related to the patient’s condition or chief complaint, in addition to patient outcomes.

Responsible for spending ride-along time with pre-hospital providers on a quarterly basis to support field education and system engagement. Conducts outreach visits to EMS stations and collaborates on patient follow-up, feedback, and quality improvement cases.

Responsible for specific duties related to licensing and credentialing of EMS providers to include but limited to: initiate and submit licensing documentation for newly certified NREMT graduates in accordance with state EMS office requirements; facilitate interstate reciprocity for EMS providers by coordinating licensing applications and ensuring compliance with state-specific regulations; and prepare and submit staffing, coverage, and scope-of-practice waiver applications, securing approval from regulatory bodies as needed.

Investigates pre-hospital complaints received via ED staff, hospital leadership, medical direction, state EMS offices, or other sources. Mediate disciplinary actions involving medical direction or state regulatory agency. May assists Trauma Facilitator in the investigation and resolution of problems and concerns in the area of trauma care from pre-hospital perspectives.

Collaborates with emergency department to optimize financial responsibilities related to pre-hospital care. Provides information and recommendations regarding budget considerations for equipment, program development, technology, and educational needs.

Process and respond to requests for PCS changes, additions, revisions, and other documentation corrections related to EMS agency billing practices.

Develops and implements a quality improvement program for pre-hospital providers. Actively participates in performance improvement activities for Trauma, EMS and the Emergency Departments.

Represents the facility at both internal and external committees and work groups related to EMS. Actively involved in the coordination and delivery of professional outreach activities.

Serves as the primary liaison between the hospital and state or national EMS authorities during mass casualty incidents (MCIs), emergency or diversion declarations, and formal complaint investigations requiring internal review.

Plays key role in the Hospital Incident Command System during both external and internal disaster situations. Facilitates and/or participates in emergency preparedness planning and drills.

Assists in the development and execution of short and long-term goals for EMS system operations. Assists with development and maintenance of policies related to EMS processes, medical communications, and pre-hospital care interaction.

Purchase, restock, and manage EMS equipment and supplies exclusive to pre-hospital use and outside of oversight by hospital central supply personnel. Replace expired medications upon agency request, ensuring compliance with hospital narcotic replacement policies.

Possess the information, skill, and understanding of the work to be performed.  Actively participates in continuing education opportunities and maintains certifications, licensure as appropriate.

Reduces the risk of healthcare acquired infections through compliance with current CDC hand hygiene guidelines and facility policies including the wearing of Personal Protective Equipment (PPE), if applicable.  Utilizes standard precautions during patient contact and when handling contaminated materials.  Demonstrates compliance with National Patient Safety Goals.

Complies with all standards, policies and procedures including dress code, attendance and punctuality.  Attends required in-services and meetings and completes all mandatory competencies by deadline.  Commits to keeping all patient, student or colleague information confidential and maintains excellent interpersonal communication with the health care team colleagues.

Emphasizes a holistic approach to patient care-attending to body, mind, and spirit while upholding ethical principles with patient care and all other aspects of work.  Actively involves the patient and family in decisions about care.  Promotes quality care by participating in organizational councils/committees and/or support of related process.  Documents services provided to patients in the electronic medical record in accordance with policy and requirements. 

The purpose of this job description is to provide a summary of the major responsibilities performed by colleagues in this position. Colleagues may be requested to perform tasks other than those specifically presented in this job description.  Variances in job duties performed may exist between facilities, and colleagues may perform other related duties as assigned to meet the needs of the organization.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

Physical, Mental and Environmental Requirements Category:

Allied Health

Standing

X

Walking

X

Sitting

X

Lifting

X

50 lbs

Carrying

X

50 lbs

Pushing

X

50 lbs

Pulling

X

50 lbs

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Use of Hands/Dexterity

X

Talking

X

Hearing

X

Eye/Hand/Foot Coordination

X

Extreme Cold

X

Extreme Heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Positions in this category may experience a temperature change in his/her work environment.

Atmospheric Conditions

X

Vibration

X

Other